Shipping Policy
We ship orders from our store in Riga, Latvia.
We aim to process and dispatch orders as quickly as possible, usually within 1–2 business days after payment has been received. During busy periods, order processing may take slightly longer.
1. Shipping Destinations
We currently ship within Latvia and to selected European countries.
Available shipping options may include:
- parcel locker delivery
- courier delivery to address
- in-store pickup, where available
The available delivery methods and prices are shown at checkout based on the delivery country and address.
1.1. Shipping Within Latvia
Orders within Latvia can usually be delivered to parcel lockers or by courier.
Delivery times are usually 1–3 business days after dispatch, depending on the selected delivery method and carrier.
1.2. European Shipping
We also ship to selected European countries.
Estimated delivery times within Europe are usually 3–10 business days after dispatch, depending on the destination country, selected carrier, and local delivery conditions.
Delivery times are estimates and are not guaranteed.
2. Shipping Costs
Shipping costs are calculated at checkout based on the selected delivery method, destination, and order value.
Free shipping may be available for orders above a certain amount. If free shipping applies, it will be shown at checkout.
3. Order Processing
Orders are processed on business days, excluding weekends and public holidays.
If an item is temporarily unavailable or there is an issue with the order, we will contact the customer as soon as possible.
3.1. In-Store Pickup
If in-store pickup is available we will send a notification to a customer when the order is ready for collection.
Please wait for the pickup confirmation before visiting the store. If you don't receive any notification within 48 hours please contact us.
4. Contact and Delivery Information
The customer is responsible for providing a correct and current email address, phone number, and delivery information. We send order-related notices to the email address provided by the customer or use another contact channel provided by the customer.
If the customer notices an error in this information after placing an order, please contact us immediately at info@spotsriga.com.
4.1. Selecting an Omniva Parcel Locker
When choosing delivery to an Omniva parcel locker, the customer must wait for the parcel locker selection window to open after completing the payment step, select the desired parcel locker, and confirm the selection. This also applies when bank transfer is selected as the payment method, whether or not the transfer has already been made.
If the customer does not select and confirm a parcel locker, the delivery system may assign one automatically. The automatically assigned parcel locker may not match the customer’s preferences and may not be the closest to the address provided. We process the order using the parcel locker recorded in the system.
If the parcel locker selection window does not open or the selection cannot be confirmed, the customer must contact us immediately at info@spotsriga.com, providing the order number and the desired Omniva parcel locker.
5. Receiving the Parcel
When choosing delivery to a parcel locker or pickup point, the customer must collect the parcel within the timeframe specified by the carrier. When choosing courier delivery, the customer must make arrangements to receive the parcel at the specified address in accordance with the delivery arrangements agreed with the carrier.
If you are unable to receive the parcel or have not received the information needed to collect it, please contact us at info@spotsriga.com.
6. Uncollected Parcels and Reshipping
If the customer does not collect the parcel within the carrier’s specified timeframe, does not arrange to receive it at the time agreed with the courier, provides incorrect delivery information, or cannot be reached by the carrier using the contact information provided with the order, the parcel may be returned to us.
If the parcel returns to us, the notice, customer choices, response deadline, cancellation, and reordering procedure in section 5 of our Terms and Conditions applies.
6.1. Reshipping Before Order Cancellation
If the customer contacts us before the order is canceled and wishes to receive the items, we can arrange reshipping or pickup at our store.
We agree on any reshipping fee with the customer before dispatch. The original shipping fee does not include reshipping. If reshipping is necessary because of an error by us or a carrier engaged by us, no additional fee applies.
7. Right of Withdrawal
Uncollected parcels are addressed in section 5.1 of our Terms and Conditions. For the right of withdrawal and refunds, see our Return and Refund Policy.
8. Parcel Inspection Upon Delivery
The customer must check the parcel and products upon receipt. Visible damage to the outer packaging must be photographed before opening the parcel.
Where possible, visible packaging damage must also be reported to the carrier. This helps us assess the issue and submit a claim with the carrier if necessary.
For reporting and handling damaged or incorrect items, see section 6 of our Terms and Conditions. Returns, replacement costs, and refunds are covered by our Return and Refund Policy.
9. Customs, Duties & Taxes
For orders shipped within the European Union, VAT is usually included in the product price where applicable.
For orders shipped outside the European Union, additional customs duties, import taxes, or local charges may apply. These charges are the customer’s responsibility and are not included in our product or shipping prices.
10. Delivery Delays
If a delay is caused by us, we address the cause and inform the customer of the expected dispatch or delivery time. If the carrier is delayed, we investigate with the carrier and help resolve the delivery issue. For force majeure provisions, see section 10 of our Terms and Conditions.
If delivery is delayed or the parcel is lost, please contact us at info@spotsriga.com so that we can investigate with the carrier. These provisions do not limit the customer’s statutory rights regarding delivery.
11. Returns and Refunds
For the right of withdrawal, returns, and refunds, please see our Return and Refund Policy.
12. Contact Information
For shipping questions, please contact us:
Email: info@spotsriga.com
Company: R Spots SIA
Address: Miesnieku 14, Riga, Latvia, LV-1050